ISO 20000 IT Service Management

ISO 20000 is the international IT service Management standard that enables IT organisations (in house, outsourced or external) to ensure that their IT service management processes are aligned with the needs of their business, its customers and international best practice. ISO 20000 certification demonstrates that an organisation has adequate controls and procedures in place to consistently deliver a cost effective, quality IT service. ISO 20000 is applicable to any organisation that relies in IT services, particularly suitable for internal IT departments and external IT servie providers

ISO 20000 IT Service Management

Benefits of certification to ISO 20000

By achieving certification to ISO 20000-1 IT Services Certification your organisation will be able to reap numerous benefits such as:

Reduction in incidents and improved incident management
Improving corporate image and credibility
Adoption of an integrated process to the delivery of IT services
Reduction in response times and interruptions to IT service
Improved management of cost leads to financial savings
A culture of continuous improvement
Greater understanding of roles and business objectives
Ensuring legislative awareness and compliance
Protecting the company, assets, shareholders and directors
Increased customer satisfaction from internal and/or external customers
Provides you with a competitive advantage
Enhanced customer satisfaction that improves client retention
Consistency in the delivery of your service or product

Why certify to ISO 20000?

Certification to ISO 20000 demonstrates, both internally and externally, a commitment to maintain or improve the way in which you provide IT Services to you customers or within your organisation.
Setting targets through an organisational IT Service Management policy, together with ongoing measurement against it, supports a process of continual improvement, enabled by the standard’s ‘Plan, Do, Check, Act’ framework.
In addition, lost time due to incidents can be reduced, along with reputational damage resulting from a poor track record. Holding ISO 20000 certification also provides new opportunities to win business where certification is a condition of supply.